The online scheduling of appointments
and examinations in hospitals, diagnostic centres, and laboratories is no
longer a complete novelty, and it has been created with the aim of giving more
practicality to patients and reducing costs. It is the way for any company in
the health sector wants to improve your profit margin, improving the level of
patient satisfaction and your credibility in the market. So, how have some
hospitals presented unpredictable results? The difference in performance
between one institution and another is explained by the quality of the system
implemented and by the way in which this new dynamic is integrated into the
routine of health institutions.
Most claims against health
institutions are generally complaints about inadequate care, wrong information,
and long wait time on the phone to schedule an appointment or an exam. The
curious thing is to perceive that in the middle of the information age, many
hospitals, diagnostic centres, and laboratories insist on carrying out the
agendas manually.
Observing that many health
institutions still do not have health care equipment planners and appointment
scheduling online or use the tool through low-quality solutions, we decided to
write this article. We will show the advantages of implementing the system, the
errors that should be avoided so that the institution perceives the difference
of results of that initiative directly in its monthly financial statements and
demonstrations. Come with us:
What
advantages do these systems usually bring?
We
can start by advancing what an online scheduling system offers:
- End of
the long waiting time for agendas;
- Flexibility
for the patient to schedule their appointment in any of the 24 hours a
day, seven days a week;
- Better
overall patient experience;
- Reduction
of costs with the payment of third-party customer service (contact center)
or payroll telemarketing attendants when directly supported by the
institution;
- Elimination
of scheduling errors;
- Removal
of scheduling of 2 appointments for the same doctor, at the same time due
to the failure of communication between employees;
- Reduction
of absenteeism rates with the facilitation of the scheduling flow and
availability of alert modules to patients;
- Credibility
and professionalism conferred on the institution.
In practice, we talk about something
much more significant than the simple electronic scheduling of medical
appointments. That’s because, generally, that functionality is only an integral
part of a complete health management system that many state-of-the-art
institutions already use. In a broad panorama, we have a robust performance
management software that is constituted, a global IT solution in health, whose
scheduling of online appointments and exams is only one of its utilities.
Modules of online exam results
eliminate a good part of the rows in the reception of the institutions,
guarantee operation 24 hours per day, in addition to better management of the
flow and variations in the demand and sending of SMS messages as a reminder to
the patients regarding the scheduled procedures. Several advantages justify the
need of top healthcare consulting firms in India. All without trying the dashboard developed based on
Business Intelligence, which presents indicators, data crossing, and issuance
of graphical reports beneficial for strategic decision making.
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